Under the following conditions during the warranty period, starting from the date product is purchased, warranty service will be provided. Please contact BriSky authorized dealer or BriSky after-sales service center if you have any questions about our drones.
The following conditions must be met for warranty service:
A. During warranty period, product is normally used, as intended by the manufacturer.
B. No unauthorized disassembling, modification or installation has been performed.
C. Labels, serial numbers, waterproof mark, false proof mark, etc. showing no signs of tampering or altering;
D. Valid proof-of-purchase, receipt or order number.
Following situations are not subject to warranty service conditions:
A. Crash or burning caused by non-manufacturing factors.
B. Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
C. Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
D. Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
E. Damage caused by any flights which didn't follow the instructions of the manuals.
F. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
G. Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
H. Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
I. Damage caused by operating the unit with a weight greater than safe takeoff weight.
J. Damage caused by forced flight when components have been aged or damaged.
K. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
L. Damage caused by operating the unit with a low charged or defective battery.
A. BriSky requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange.
B. Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, BriSky will accept all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
C. If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
D. You can call BriSky authorized dealer or BriSky after-sales service center for more information of maintenance process.
BriSky provides customers with paid repair service for products that do not meet the conditions falling under our warranty. Customers will be charged for for diagnostic, labor, materials, repair and return delivery. If the customer decides not to move forward with the repair, the customer will be liable for payment of return delivery of their product(s), as well as the cost of diagnosis. Diagnosis is free of charge if the product is within warranty period. Paid repair service will include the following:
PAID REPAIR SERVICE
A. Products that are no longer covered under the warranty and/or warranty has expired.
B. All other situations that do not meet with the conditions pursuant to the warranty service (see details in warranty service terms).
09:00-23:00 (Beijing Time)
Monday to Saturday
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